Technology
AI solutions
We automate customer service with AI — deploying chatbots trained on your own knowledge base across multiple channels, and training your people to use them.
Challenge
The challenges clients face
Staff spend a great deal of time answering the same customer questions.
Requests arriving via Facebook Messenger and websites need consistent, prompt replies.
AI needs a safe environment to prove itself reliable before launch.
Teams lack the skills to understand and use what AI can do.
Offer
What we offer
Knowledge-base chatbots
An AI assistant that answers from your organisation’s own information.
Tone of voice & quick replies
A tone that fits your brand, plus configurable answers for common questions.
Test environment
A sandbox to check and refine chatbot answers before launch.
Multi-channel integration
Automated Facebook Messenger replies and an embeddable website chat widget.
Control dashboard
A dashboard to manage the chatbot’s knowledge base, settings and behaviour.
AI training & adoption
We train your staff in AI and embed it in day-to-day work.
Approach
How we work
Analysis
We study the business process and define user, functional and non-functional requirements.
Architecture & design
System architecture, data structures, information flows, access model and UI/UX design.
Development
Module-by-module build with regular progress demos.
Integration
Payment gateways, APIs, SMS, email, notifications and internal systems.
Testing & acceptance
Functional and security testing, user acceptance testing and defect fixing.
Deployment & training
Production deployment, documentation, user guides and staff training.
Outcomes
What you can expect
Faster service
Customers get answers to common questions without waiting.
Time back for staff
Repetitive work is automated so people focus on complex cases.
AI under your control
You manage the knowledge base and tone of voice yourself.
Proven on
Projects that proved this capability
Related
Related services
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Technology
Custom systems & web platforms
Scalable, multi-user web systems built precisely around your processes.
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Technology
System integration
Reliable connections to payment gateways, SMS, email, notifications and external business systems.
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Advisory
Research, analytics & big data
Social, technical and technology research, testing, big-data processing and simulation.
Contact us
Let’s define your organisation’s next step together
Share your challenge with us. We will study your business processes and propose a solution that fits.